Cookies

Absolutely. Our cookies are baked fresh using real butter, premium chocolate, and quality ingredients.

No — we are not a nut-free facility. While some flavours do not contain nuts as an ingredient, cross-contamination is possible.

Yes. On eligible Build Your Own cookie boxes, you can choose up to 3 flavours per box. Curated and assorted cookie boxes are also available when shown on the product page.

Yes. We can personalize cookie selections for gifts, events, and corporate orders. For branded treats, you can order directly from our [Printed Corporate Logo Cookies page](https://carlacookiebox.com/products/corporate-logo-cookies), or visit our [Corporate Catering & Gifts page](https://carl...

Yes. Add a gift message on the product page.

Yes. Choose Local Pickup at checkout and select your preferred date and time.

Yes. We handle bulk and recurring orders for events, staff appreciation, client gifts, and ongoing gifting programs. For larger business orders, visit our [Corporate Catering & Gifts page](https://carlacookiebox.com/collections/shop-corporate). For personal events and celebrations, you can v...

Yes. Freeze in an airtight container or sealed bag for up to 2–3 months. Thaw at room temperature. Warm briefly if you prefer a fresh-baked feel.

Our cookies are individually vacuum-sealed to help preserve freshness and protect their soft texture during transit. We do not use cold packs for cookies. During very warm weather, heat may still affect the texture of baked goods while they are in transit. If temperatures are especially high, we...

Yes. We ship cookies across Canada and the USA with tracked couriers.

Yes. We offer custom printed logo cookies for corporate gifting, events, client gifts, employee appreciation, and celebrations. You can view options and place your order directly through our [Corporate Logo Cookies page](https://carlacookiebox.com/products/corporate-logo-cookies). Upload your lo...

Yes. Our Corporate Gourmet Butter Tart Gifts and Corporate Gourmet Cookie Gifts include gift wrap, ribbon, and a printed card. For custom corporate orders, additional presentation options may include individual packaging, custom logo stickers, bows, and printed cards depending on your order requ...

Not at this time. Our cookies contain wheat, dairy, and eggs.

Our fan favourite cookies are sold year round.

Cookies are sealed for freshness and cushioned with protective packing so they arrive in great condition.

Ontario: typically 1–3 business days. Other Canadian provinces: 3–7 business days. USA: 3–7 business days. Weather, holidays, and courier delays can affect these estimates.

Keep cookies in an airtight container at room temperature for up to 5 days. For longer storage, freeze airtight for up to 2–3 months and thaw at room temperature.

For standard online cookie orders, the minimum order is 6 cookies. For custom catering orders, the minimum is 24 treats. For our Corporate Gourmet Cookie Gifts, the minimum order is 12 gift boxes, with 6 cookies in each box. Other corporate and catering products may have their own minimum quanti...

Our cookies are made in a facility that processes wheat, dairy, eggs, and nuts. Please review each flavour’s ingredients before ordering.

Our cookies are soft. Our fatties are generously stuffed for an extra-decadent bite.

Cookies are made from scratch with Canadian-sourced ingredients, no added preservatives, and baked fresh to order for maximum flavour.

We offer standard 4-inch cookies as well as our signature oversized cookies for a bigger, more indulgent treat.

We ship fresh from Ontario every Tuesdays, Wednesdays and Fridays. Live rates are shown at checkout based on your address and courier selection.

Yes. A tracking email is sent when your shipping label is created. The date you select at checkout is the ship-out date, not the delivery date.