Cookies

  • Are the cookies freshly baked?

    Absolutely. Our cookies are baked fresh using real butter, premium chocolate, and quality ingredients.
  • Are your cookies nut-free?

    No — we are not a nut-free facility. While some flavours do not contain nuts as an ingredient, cross-contamination is possible.
  • Can I choose the cookie flavours in my box?

    Yes. On eligible Build Your Own cookie boxes, you can choose up to 3 flavours per box. Curated and assorted cookie boxes are also available when shown on the product page.
  • Can I customize my cookie order?

    Yes. We can personalize cookie selections for gifts, events, and corporate orders. For branded treats, you can order directly from our Printed Corporate Logo Cookies page, or visit our Corporate Catering & Gifts page for larger orders, gifting options, and custom corporate requests. If you n...
  • Can I include a personal message with cookies?

    Yes. Add a gift message on the product page.
  • Can I pick up cookies locally?

    Yes. Choose Local Pickup at checkout and select your preferred date and time.
  • Can I place a large or corporate cookie order?

    Yes. We handle bulk and recurring orders for events, staff appreciation, client gifts, and ongoing gifting programs. For larger business orders, visit our Corporate Catering & Gifts page. For personal events and celebrations, you can view our Personal Catering options. For recurring gifting...
  • Do cookies freeze well?

    Yes. Freeze in an airtight container or sealed bag for up to 2–3 months. Thaw at room temperature. Warm briefly if you prefer a fresh-baked feel.
  • Do warm temperatures affect cookie shipping?

    Our cookies are individually vacuum-sealed to help preserve freshness and protect their soft texture during transit. We do not use cold packs for cookies. During very warm weather, heat may still affect the texture of baked goods while they are in transit. If temperatures are especially high, we...
  • Do you deliver cookies outside of Toronto?

    Yes. We ship cookies across Canada and the USA with tracked couriers.
  • Do you make logo cookies?

    Yes. We offer custom printed logo cookies for corporate gifting, events, client gifts, employee appreciation, and celebrations. You can view options and place your order directly through our Corporate Logo Cookies page. Upload your logo or artwork when placing your order. For larger quantities, ...
  • Do you offer gift packaging for cookies?

    Yes. Our Corporate Gourmet Butter Tart Gifts and Corporate Gourmet Cookie Gifts include gift wrap, ribbon, and a printed card. For custom corporate orders, additional presentation options may include individual packaging, custom logo stickers, bows, and printed cards depending on your order requ...
  • Do you offer gluten-free or vegan cookies?

    Not at this time. Our cookies contain wheat, dairy, and eggs.
  • Do you offer seasonal cookie flavours?

    Our fan favourite cookies are sold year round.
  • How are cookies packaged for shipping?

    Our cookies are individually vacuum-sealed to preserve freshness and their soft-baked texture. They are then packed securely in protective shipping packaging for transit.We do not use cold packs for cookies.
  • How long does cookie delivery take?

    Delivery time depends on destination, courier service, weather and seasonal volume. The date you select at checkout is your shipping date, not the guaranteed delivery date.Available services and rates are shown at checkout. See our Shipping Policy for current details.
  • How should I store cookies?

    Keep cookies in an airtight container at room temperature for up to 5 days. For longer storage, freeze airtight for up to 2–3 months and thaw at room temperature.
  • Is there a minimum order for cookies?

    For standard online cookie orders, the minimum order is 6 cookies. For custom catering orders, the minimum is 24 treats. For our Corporate Gourmet Cookie Gifts, the minimum order is 12 gift boxes, with 6 cookies in each box. Other corporate and catering products may have their own minimum quanti...
  • What allergens are present?

    Our cookies are made in a facility that processes wheat, dairy, eggs, and nuts. Please review each flavour’s ingredients before ordering.
  • What is the texture of your cookies?

    Our regular gourmet cookies are intentionally soft-baked and chewy, with tender centres and lightly golden edges — never dry or crumbly.For an oversized, thicker cookie experience, see our Fatties Cookies.
  • What makes Carla’s Cookie Box cookies different?

    Cookies are made from scratch with Canadian-sourced ingredients, no added preservatives, and baked fresh to order for maximum flavour.
  • What sizes do your cookies come in?

    Our regular gourmet cookies are approximately 4 inches across and are sold in boxes starting at 6 cookies. Our Fatties Cookies are oversized, extra-thick cookies weighing about 6 ounces each.
  • When do you ship cookies?

    Our regular shipping days are Wednesday and Friday. Available courier services and live rates are shown at checkout based on your destination.Your selected shipping date is the date your order leaves our bakery, not the delivery date.
  • Will I receive tracking for cookie orders?

    Yes. A tracking email is sent when your shipping label is created. The date you select at checkout is the ship-out date, not the delivery date.