Welcome to Carla’s Cookie Box Help Centre

• I just got my tracking number — does that mean my products were baked and shipped?
• Can I get my logo on cookies?
• Can I order online anytime?
• Can I use coupon codes on any order?
• Do you attend festivals outside the GTA?
• Do you have a minimum order?
• Do you have a physical store I can visit?

See all answers in General →

• I just got my tracking number — does that mean my products were baked and shipped?
• What happens if my package is returned to Carla's Cookie Box?
• Are orders and shipping delayed during the busy season, like Christmas?
• Can I change my shipping address after placing my order?
• Missing Items Policy
• Are shipping costs shown before I pay?
• Can I change my shipping date after ordering?

See all answers in Orders-Shipping →

• Are the butter tarts available in different flavours?
• Are your butter tarts made with corn syrup?
• Are your desserts nut-free?
• Can I remove the butter tarts from the tin?
• Can the 4-Box Deal have different varieties in each box?
• Do the butter tarts contain nuts?
• Do you make gluten-free desserts?

See all answers in Product-Info →

• Can I choose my butter tart flavours?
• Why can I choose only 3 butter tart flavours per box?
• Why do your butter tarts arrive in baking tins?
• Do you offer gluten-free butter tarts?
• Do your butter tarts contain lard?
• Are your butter tarts freshly baked?
• Do butter tarts freeze well?

See all answers in Butter-Tarts →

• Are the cookies freshly baked?
• Are your cookies nut-free?
• Can I choose the cookie flavours in my box?
• Can I customize my cookie order?
• Can I include a personal message with cookies?
• Can I pick up cookies locally?
• Can I place a large or corporate cookie order?

See all answers in Cookies →

• Are invoices and receipts available?
• Can corporate orders be declined?
• Can I drop off stickers, notes, or printed materials?
• Can I mix different desserts in one order?
• Can we include a message or card in each box?
• Can we schedule recurring deliveries?
• Can you add our company logo or branding?

See all answers in Corporate-Catering →

• Can we choose flavours each cycle?
• Can we customize boxes with a message or logo?
• Can we pause or cancel the subscription?
• Can you ship to multiple locations?
• Do you offer bulk orders or holiday gifting?
• Do you offer discounts for corporate subscriptions?
• Do you offer nut-free options?

See all answers in Corporate-Subscription →

• Can desserts be individually wrapped?
• Can I include personal messages with gifts?
• Can I mix different desserts in one order?
• Can you add names, dates, or custom tags?
• Can you deliver directly to my venue or multiple addresses?
• Do you accommodate allergies or dietary restrictions?
• Do you cater weddings and showers?

See all answers in Personal-Catering →

• How Do Subscriptions Work?
• Are your products nut-free, gluten-free, or vegan?
• Can I change flavours each month?
• Can I change the shipping address mid-subscription?
• Can I choose different flavours for my box?
• Can I gift a subscription to someone in another province?
• Can I pause or skip a month?

See all answers in Subscription →

• How do I place a wholesale butter tart order?
• Do you offer samples for wholesale clients?
• Are wholesale butter tarts individually packaged?
• Can I mix and match flavours in a wholesale order?
• Are your wholesale products nut-free?
• Do you offer larger wholesale quantities?
• Can wholesale customers order seasonal flavours?

See all answers in Wholesale Butter Tarts →

• Are the treats in the Combo Box made fresh?
• Can I choose a different cookie flavour in the Combo Box?
• Can I choose the butter tart flavours in the Combo Box?
• Can I order Combo Boxes for an event or corporate gift?
• Can I send the Combo Box as a gift?
• Does the Combo Box contain allergens?
• Do you ship the Butter Tarts & Cookies Combo across Canada?

See all answers in Combo Packs →

• Are cookie platters good for events?
• Are the cookies on the platter soft or crunchy?
• Can I customize the cookie platter flavours?
• Do you offer nut-free cookie platters?
• How far in advance should I order a cookie platter?
• How many cookies come in a cookie platter?
• How should I store a cookie platter before my event?

• Can I choose flavours for a corporate butter tart order?
• Can I order corporate butter tarts for an event instead of gifting?
• Can you add gift notes or branded elements to corporate butter tart orders?
• Can you ship a corporate order to multiple addresses?
• Do you offer volume pricing for corporate butter tart orders?
• How far in advance should I place a large corporate butter tart order?
• How should corporate recipients store their butter tarts?

See all answers in Corporate Bulk Butter Tarts →

• Are Fatties Cookies stuffed?
• Can I choose flavours in my Fatties box?
• Can I subscribe to Fatties Cookies?
• Do you ship Fatties Cookies across Canada?
• How big are Fatties Cookies?
• How should I store Fatties Cookies?
• What are Fatties Cookies?

• Are individually packaged butter tarts good for corporate gifting?
• Are the butter tarts individually packaged?
• Can I add custom stickers, tags or branding?
• Can I choose the butter tart flavours?
• How far in advance should I order individually packaged butter tarts?
• Is there an extra charge for individual butter tart packaging?

• Are the cookies individually wrapped?
• Can I add branding to individually wrapped cookies?
• Can I mix flavours in a bulk individually wrapped cookie order?
• Can individually wrapped cookies be used for corporate events?
• How does bulk pricing work for individually wrapped cookies?
• What cookie flavours are available for individual wrapping?