Corporate-Catering

  • Are invoices and receipts available?

    Yes. Receipts are emailed after checkout. Invoices are available in your account dashboard.

  • Can corporate orders be declined?

    Yes. To ensure quality and on-time delivery for all clients, we reserve the right to decline or pause corporate orders that are incomplete, unconfirmed, or fall outside our production capacity.

  • Can I drop off stickers, notes, or printed materials?

    Please do not print, courier, or drop off any materials (including stickers or personalized notes) until your order is fully paid and confirmed in writing. Materials delivered prior to confirmation may not be used.

  • Can I mix different desserts in one order?

    Yes. Corporate orders can combine available cookies, butter tarts, gift boxes, logo cookies, individually wrapped treats and platters depending on the order format. View current options on our Corporate Catering & Gifts page.

  • Can we include a message or card in each box?

    Yes. Add personalized notes, branded inserts, or logo cards. Provide your message and any artwork files during ordering.

  • Can we schedule recurring deliveries?

    Yes. We can plan recurring drops (weekly, monthly, or quarterly). Share your schedule and quantities and we’ll map out a plan.

  • Can you add our company logo or branding?

    Yes. We offer printed logo cookies, branded sticker seals, and custom notes. Share your artwork and timeline and we’ll take care of the rest.

  • Can you ship to multiple recipients or locations?

    Yes. For multi-address projects, place separate orders or contact us to coordinate a rollout. We’ll help organize addresses, timing, and gift notes.

  • Corporate Order Policy

    Corporate orders are confirmed only after full payment and finalized details are received. Production capacity is not reserved until confirmation. During peak seasons, personalized notes and last-minute changes may not be possible. Please do not print or deliver materials until your order is conf...

  • Do you accommodate allergies or dietary restrictions?

    We are not a nut-free facility. Some items contain nuts and cross-contamination is possible. We do not currently offer gluten-free or vegan products. Please review ingredient details before ordering.

  • Do you offer corporate gifting options?

    Yes. We prepare beautiful dessert gift boxes with optional personal messages and branded elements. Great for clients, partners, and teams.

  • Do you offer discounts for corporate catering?

    Yes. Volume pricing is available for large orders and recurring corporate clients. Share your quantities, dates, and delivery locations for a custom quote.

  • Do you offer individually wrapped desserts?

    Yes. Cookies and butter tarts can be individually wrapped—ideal for offices, swag bags, and hygienic distribution.

  • Do you offer personalized notes for each recipient?

    During peak seasons (November–December), we are unable to accommodate individual personalized notes due to volume. Where available, we may offer one standardized message for all recipients.

  • Do you provide catering for corporate events and meetings?

    Yes. We handle meetings, town halls, staff appreciation, client gifting, holiday events, and more. We’ll tailor flavors and packaging to your occasion.

  • Do you ship internationally for corporate orders?

    Corporate orders are Canada-only unless explicitly confirmed otherwise in writing. International shipping availability varies by season and carrier regulations.

  • Do you ship or deliver corporate catering orders?

    Yes. We ship across Canada and the USA with tracked couriers, and offer local pickup from Vaughan, ON. Choose the option that works best for your timeline and location.

  • How are desserts packaged for corporate orders?

    Butter tarts are clamshell-packed (6 per pack); cookies are individually wrapped. All items are cushioned and boxed for freshness and safe transport. Optional cold packs are available in warmer months.

  • How do I get started with corporate catering?

    Start on our Corporate Catering & Gifts page to shop ready-to-order products or submit the custom corporate inquiry form. Include your date, approximate quantity, budget, product request, packaging needs and shipping requirements.You can also email support@carlacookiebox.com or call 1-833-328...

  • How do I ship my order to multiple addresses?

    Yes! If you would like to send items from the same order to multiple delivery addresses, you can use our multi-address shipping option. To use multi-address shipping: Add all of the items you would like to purchase to your cart. Go to our full cart page. Once your cart contains two or mo...

  • How do payments work for corporate orders?

    Place and pay online via our site. For approved enterprise arrangements, contact us to discuss payment timing and documentation needs.

  • How do we contact you for a quote or questions?

    Use the Corporate Catering Page to start, or email us via the Contact page. We’ll reply with next steps and timelines.

  • How quickly do you respond to corporate order emails?

    During peak production periods, our team prioritizes baking, packaging, and shipping to ensure orders go out accurately and safely. While we review messages as quickly as possible, real-time or immediate responses are not always possible. All confirmed orders will receive written confirmation onc...

  • How should desserts be served or stored at the office?

    Keep sealed until serving. Cookies are best at room temperature; butter tarts can be refrigerated for freshness and served at room temp. For events, set platters shortly before serving.

  • What happens if order details change close to the shipping date?

    Changes or additions made close to the scheduled shipping date may result in delays or the inability to proceed with the order.

  • What is the minimum and maximum order size?

    For custom corporate catering, the minimum is 24 treats and there is no set maximum with enough notice. Ready-to-order corporate products may have their own minimums — for example, our corporate gift boxes have a 12-box minimum. Check the applicable product page on Corporate Catering & Gifts ...

  • What lead time do you need?

    One week is typical for standard orders. For larger or custom-branded orders, please allow two weeks so we can schedule production and packaging. Rush may be possible—contact us.

  • What makes Carla’s Cookie Box corporate catering different?

    Handmade desserts baked fresh with Canadian-sourced ingredients, customizable branding, careful packaging, and reliable Canada/USA shipping—all coordinated by a responsive team.

  • What types of desserts do you offer for corporate catering?

    Current corporate options include printed logo cookies, individually wrapped cookies, individually packaged butter tarts, corporate cookie and butter tart gift boxes, bulk butter tarts and dessert platters. Browse the current selection on our Corporate Catering & Gifts page.

  • When is a corporate order considered confirmed?

    Corporate orders are not confirmed or scheduled for production until full payment is received and all required order details are finalized. We are unable to reserve production or shipping capacity without payment.