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Can we choose flavours each cycle?
Yes. Choose flavours when ordering. Need to change later? Log into your account and change your flavours. -
Can we customize boxes with a message or logo?
Yes. Add personalized messages, branded inserts, or logo cards. For printed logo cookies or special branding, contact us before your order ships. -
Can we pause or cancel the subscription?
Yes. Month-to-month plans can be paused or canceled any time before billing. Prepaid 3/6/12-month plans auto-end with no further action. -
Can you ship to multiple locations?
Each subscription is tied to one delivery address. For multiple recipients or offices, place separate orders or contact us to coordinate a multi-address rollout. -
Do you offer bulk orders or holiday gifting?
Yes. We handle bulk and seasonal gifting for clients and staff. Please reach out early to secure preferred shipping dates during peak seasons. -
Do you offer discounts for corporate subscriptions?
We provide special pricing already in the subscription price based on volume . -
Do you offer nut-free options?
We offer desserts without nuts by request, but we are not a nut-free facility and cross-contamination is possible. Please review allergen details before ordering. -
Do you provide invoices and receipts?
Yes. Receipts are emailed after checkout. Invoices are available in your account dashboard. -
How are desserts packaged and delivered?
Butter tarts are packed in clamshells (6 per pack); cookies are individually wrapped. All orders are boxed securely and shipped via tracked courier across Canada and the USA. -
How subscriptions work Subscriptions are automatically renewed according to your selected delivery interval and the products will be automatically delivered by the shop after each successful renewal. For example, if you started a monthly subscription, then the system will automatically charge yo...
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What box sizes are available for teams?
Small (12 treats), Medium (24), and Large (48). Great for offices, hybrid teams, meetings, and client gifting. -
What is the Corporate Dessert Subscription?
A flexible subscription for teams and client gifting. Get curated dessert boxes (full-sized treats) delivered on a schedule that fits your workplace or gifting program. -
What plan options are available?
Month-to-month (billed monthly) or discounted prepaid plans (3, 6, or 12 months). Prepaid plans auto-end with no renewal. -
What’s included in each corporate box?
A curated, seasonal selection of full-sized desserts (e.g., butter tarts and cookies). Contents rotate to keep things exciting. -
Who do we contact for support?
Email corporate@carlacookiebox.com or use our Contact page for quick assistance.
