General

• Can I get my logo on cookies?

  Yes! We offer printed logo cookies for corporate events, weddings, and other celebrations. Contact us to arrange custom designs.

• Can I order online anytime?

  Yes! Our website is open 24/7 for orders. Orders are processed according to the shipping or pickup date you choose at checkout.

• Can I use coupon codes on any order?

  Coupon codes cannot be applied to wholesale or subscription purchases. Other exclusions may apply during limited promotions

• Do you attend festivals outside the GTA?

  Yes. While most events are in the GTA, we occasionally attend select markets and festivals outside the region. Check our [Events Page](https://carlacookiebox.com/festivals/) for the latest list.

• Do you have a minimum order?

  There is no strict minimum for general online orders, but catering and corporate orders may have minimum quantities depending on the product.

• Do you have a physical store I can visit?

  No — we operate as an online bakery only and do not have a walk-in storefront. All orders are placed online through our website, and you can choose to pick up or have your baked goods shipped across Canada or the USA. You can also find us at several pop-up engagements throughout the year. Our upc...

• Do you offer corporate catering?

  Yes. You can order directly on our [Corporate Catering Page](https://carlacookiebox.com/corporate-catering/) or contact us to discuss custom options. For corporate gifting and larger catering events, we recommend booking early to secure your preferred date.

• Do you offer custom desserts for events?

  Yes! We can create custom dessert boxes for weddings, corporate events, birthdays, and other celebrations. We also offer printed logo cookies for business gifting. Please contact us at [support@carlacookiebox.com](mailto:support@carlacookiebox.com) to discuss your vision.

• Do you offer gift packaging?

  We offer gift box packaging on butter tarts only due to the high volume of event orders. All orders are securely packed to arrive fresh and in excellent condition, with an option to add a personal gift message on the product page.

• Do you offer personal catering?

  Yes. Visit our [Personal Catering Page](https://carlacookiebox.com/private-catering/) for details, or contact us to discuss your specific needs.

• How do I know which events you’ll be at?

  We list all our scheduled markets, pop-ups, and festivals on our [Events Page](https://carlacookiebox.com/festivals/). Check back regularly for updates.

• Where are you located?

  We are based just above Toronto in Vaughan, Ontario, Canada. All of our products are proudly handmade in our Vaughan (Toronto) bakery using Canadian-sourced ingredients whenever possible. We ship across Canada and the USA and attend select events across the GTA and beyond.

• Where can I find you in person?

  You can find us at select markets, pop-ups, and festivals throughout the year. Visit our [Pop-Ups Page](https://carlacookiebox.com/festivals/) to see our current schedule.