What happens if I don't pick up my order?
Orders selected for local pickup should be collected on the scheduled pickup date during your selected pickup window.
If you are unable to make your pickup time, please contact us as soon as possible. We'll do our best to accommodate an alternate pickup time whenever possible.
Because all of our products are baked fresh to order, they are perishable and may need to be discarded if they are not collected within a reasonable period for food safety and quality reasons.
Orders that remain unclaimed for more than 7 calendar days after you have been notified that they are ready for pickup may be disposed of without refund.
If an order is cancelled after it has been prepared, or is otherwise eligible for a refund but is not picked up, the following applies:
- A 25% Handling & Disposal Fee will be deducted from any eligible refund to cover labour, packaging materials, payment processing fees, and disposal costs.
- Shipping charges (if applicable) are non-refundable.
- Customized or personalized products, including printed cookies and other custom-made items, are final sale and are not eligible for cancellation, refund, exchange, or credit once production has begun.
We reserve the right to refuse refunds for products that cannot be resold due to their perishable nature.