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Can desserts be individually wrapped?
Yes. Cookies and butter tarts can be individually wrapped—ideal for party favours, welcome bags, and hygienic distribution. -
Can I include personal messages with gifts?
Yes. Add a personalized note to gift boxes. Butter tart gift packaging is available (due to event volume, cookies ship in secure freshness packaging). -
Can I mix different desserts in one order?
Yes. Depending on the order format, you can combine available cookies, butter tarts, individually wrapped treats, gift boxes and platters. Browse our current Personal Catering & Gifts options. -
Can you add names, dates, or custom tags?
Yes. We offer custom stickers/tags and printed logo cookies. Share your details and timeline and we’ll handle the rest. -
Can you deliver directly to my venue or multiple addresses?
Yes. For multi-address gifts or venue delivery, place separate orders or contact us to coordinate a rollout. We’ll help with addresses, timing, and gift notes. -
Do you accommodate allergies or dietary restrictions?
We are not a nut-free facility. Some items contain nuts and cross-contamination is possible. We do not currently offer gluten-free or vegan products. Please review ingredient details before ordering. -
Do you cater weddings and showers?
Absolutely—dessert bars, butter tart trays, and gourmet cookie boxes are guest favourites. Elegant packaging available on request. -
Do you deliver or can I pick up?
Both. We ship across Canada and the USA with tracked couriers, and offer local pickup from Vaughan, ON. Choose what works best for your event. -
Do you offer discounts for private catering?
Yes. Large orders over $1000 (before shipping) qualify for a 10% discount. We’ll work with you to build a package that fits your event and budget. -
Do you offer seasonal flavours for events?
Yes. We rotate favourites like Pumpkin Spice, Cinnamon Bun, Apple Pie, and Raspberry White Chocolate alongside year-round classics. -
Do you set up dessert tables on site?
We currently provide bake, pack, and ship/pickup service only—no on-site staffing. Platters and trays can be prepared for easy self-serve setup. -
How are desserts packaged for events?
Butter tarts are clamshell-packed (6 per pack); cookies are individually wrapped. All items are cushioned and boxed for freshness and safe transport. Optional cold packs are available in warmer months. -
How do I get started with personal catering?
Browse our Personal Catering & Gifts page to shop available options or submit the catering inquiry form. Include your event date, approximate guest count, product preferences and any packaging or personalization requests.You can also use our Contact page for help. -
How do payments and changes work?
Place and pay online. If you need to change your order, contact us as soon as possible—changes aren’t guaranteed once processing begins. -
How far in advance should I order?
One week is usually enough for standard orders. For larger or custom-branded orders, please allow two weeks. Rush may be possible—contact us. -
How should I serve and store desserts on event day?
Keep sealed until serving. Cookies are best at room temperature. Butter tarts can be refrigerated for freshness and served at room temp. Set platters shortly before serving for best texture. -
What desserts do you offer for personal catering?
Our current personal catering options include custom printed cookies, individually wrapped cookies, individually packaged butter tarts, gift boxes and dessert platters. View the current selection on our Personal Catering & Gifts page. -
What is the minimum and maximum order size?
Minimum is typically 24 desserts (2 dozen). There’s no set maximum—large private events are welcome with adequate notice. -
What makes Carla’s Cookie Box perfect for celebrations?
Handmade desserts baked fresh with Canadian-sourced ingredients, thoughtful packaging, and reliable Canada/USA shipping—managed by a responsive, small team.
