Subscription

How do subscriptions work? We offer two types of subscriptions: Recurring subscriptions: Available on select individual product pages. These renew automatically according to the subscription schedule selected at checkout and require a minimum commitment of 2 months. Prepaid gift subscriptions:...

Log in to your Carla’s Cookie Box account dashboard to access your account and subscription details. To manage an active subscription, visit Manage My Subscription, where you can update available flavour selections, manage upcoming orders, and change your shipping details before the next order i...

We are not a nut-free facility. Some flavours contain nuts and cross-contamination is possible. We do not currently offer gluten-free or vegan options.

Yes. If your recurring subscription allows flavour selection, you can update your choices for upcoming orders through the Seal Subscriptions customer portal before your next order is processed. Go to Manage My Subscription and sign in to view and manage your active subscription. If you cannot a...

Yes. Update the shipping address before the next subscription order is processed through Manage My Subscription. You can also access your subscription through the Carla’s Cookie Box Account Dashboard. Once an order has entered processing or shipped, an address change may no longer be possible.

Yes. You pick flavours on the product page when building your subscription.

Absolutely. Enter the recipient’s name and shipping address at checkout and add a gift note on the product page.

If pause or skip options are available for your subscription, you can manage them through Manage My Subscription before the next order is processed. Available controls may vary by subscription type.

Yes. Choose Local Pickup at checkout and select your preferred date and time.

Definitely. Mix and match flavours in the same month when you build your box.

Available box-size changes depend on the subscription and the options shown in Manage My Subscription. If the size you want cannot be changed through the portal, contact us before the next order is processed so we can advise on the best option.

Yes. We rotate seasonal favourites like Pumpkin Spice, Cinnamon Bun, Apple Pie, and Raspberry White Chocolate alongside year-round classics.

Yes. Butter tarts and cookies freeze beautifully. Store airtight and thaw at room temperature before enjoying.

Our butter tarts are approximately 3 inches wide. Our regular gourmet cookies are approximately 4 inches across. Our Fatties Cookies are oversized cookies weighing about 6 ounces each.

Delivery time depends on destination, courier service, weather and seasonal volume. Your selected shipping date is the date the subscription box is scheduled to leave our bakery, not the guaranteed delivery date.For current shipping information, see our Shipping Policy.

Gift wrapping is not available for subscription orders. Cookie subscriptions are packaged in our signature pink gift box, while butter tart subscriptions are packed securely in our standard packaging. You can still include a personal gift message when placing your subscription order.

We offer two types of subscriptions: Prepaid Gift Subscriptions: Choose a 3 or 6-month term and pay for the full term upfront. Prepaid subscriptions automatically renew for the same term unless cancelled. Subscriptions on Individual Product Pages: These require a minimum 2-month commitment ...

We offer prepaid gift subscriptions for both our award-winning butter tarts and our handcrafted cookies. Butter Tart Gift Subscription: Choose 6, 12, or 24 butter tarts per month and select 1 to 3 flavours. Cookie Gift Subscription: Choose 6, 12, or 24 cookies per month and select 1 to 3 fl...

We offer both prepaid gift subscriptions and recurring subscriptions on select individual product pages. Prepaid Gift Subscriptions: Choose either our Butter Tart Gift Subscription or Cookie Gift Subscription. These are available in 3 or 6-month terms and are paid in ...

Each subscription box contains the product and box size you selected — butter tarts, gourmet cookies, or another eligible recurring product. Available flavour selections are shown on the subscription or product page.

Subscription orders are prepared fresh and ship on our regular Wednesday and Friday shipping days. After your subscription begins, future orders are generated automatically according to your subscription schedule, so you do not need to place a new order each month. Please note: The shipping dat...

Across Canada and the USA. Delivery times vary by courier and destination.

For self-service changes, use Manage My Subscription. If you still need help, email support@carlacookiebox.com or call 1-833-328-8278.

Yes. A tracking email is sent when your shipping label is created. The date you selected is the ship-out date, not the delivery date.

Yes. You can use a prepaid gift subscription for yourself as well. Simply enter your own shipping information at checkout.

Recurring subscriptions require a minimum commitment of 2 months. After the minimum commitment has been completed, you can cancel future renewals through the subscription portal before the next order is processed.Use Manage My Subscription or access your account through the Carla’s Cookie Box Acc...

Yes. Our prepaid Butter Tart Gift Subscription and Cookie Gift Subscription pages allow you to choose from the flavours currently available, with up to 3 flavours per monthly box where shown.

Our prepaid gift subscriptions are currently offered separately as a Butter Tart Gift Subscription and a Cookie Gift Subscription. To send both products on a subscription basis, purchase the two subscriptions separately unless a combined subscription option is specifically shown on the website.

A prepaid gift subscription is paid upfront for the selected term. During the prepaid term, available skip or schedule-change options depend on what is shown in the subscription portal. The subscription renews for another prepaid term at the end of the current term unless it is cancelled before t...

Yes. Prepaid gift subscriptions renew automatically at the end of each prepaid term unless they are cancelled before the next renewal is processed. If you do not want the subscription to renew for another term, make sure it is cancelled before the renewal date. If you need help managing or cance...

Yes. Recurring subscriptions on eligible individual product pages renew automatically according to the subscription schedule selected at checkout. They require a minimum commitment of 2 months and continue renewing until cancelled after that minimum.

Choose either a Prepaid Butter Tart Gift Subscription or a Prepaid Cookie Gift Subscription, select 6, 12 or 24 treats per delivery and choose a 3- or 6-month prepaid term. The full term is paid upfront, and a fresh box is sent each month.At the end of the prepaid term, the subscription renews fo...

Shipping charges are shown at checkout based on the subscription product, destination and delivery method. Review the checkout total before completing your purchase to see the shipping charges that apply.

Our prepaid gift subscriptions are available in 3-month and 6-month terms. The full selected term is paid upfront, and the subscription renews for another term unless it is cancelled before the next renewal is processed.

Yes. Recurring subscriptions selected on eligible individual product pages require a minimum commitment of 2 months. This means at least two recurring monthly orders must be completed before the subscription can be cancelled.

Our prepaid Butter Tart Gift Subscription and Cookie Gift Subscription currently offer 6, 12 or 24 treats per monthly delivery.

A recurring subscription is selected on an eligible individual product page, is billed according to the recurring schedule shown there, and requires a minimum commitment of 2 months.A prepaid gift subscription is paid in full upfront for a 3- or 6-month term. Prepaid gift subscriptions also renew...

The full prepaid gift subscription term is charged at checkout. There are no monthly charges during that prepaid term. At the end of the term, the subscription renews for another prepaid term unless it has been cancelled before the renewal is processed.

Recurring subscriptions are charged according to the billing schedule shown when you subscribe on the eligible individual product page. Unlike a prepaid gift subscription, future recurring orders are charged as they renew rather than the full future term being paid upfront.

Your selected shipping date is the date your subscription order is scheduled to leave our bakery, not the guaranteed delivery date. Courier transit time is additional, so allow extra time when a box is needed for a birthday, event or other specific date.See our Shipping Policy for current deliver...

Recurring subscriptions are available on select individual product pages. If a product is eligible, a subscription option will appear directly on that product page. Current recurring options include eligible cookie, butter tart and Fatties products where the subscription selector is shown.

Yes. For our prepaid gift subscriptions, you can choose 1 to 3 flavours for each monthly box, and flavours can be updated before an upcoming renewal through your subscription account.Choose a Prepaid Butter Tart Gift Subscription or Prepaid Cookie Gift Subscription. To manage an active subscripti...

You can add a gift message where that option is offered on the subscription product page. Our standard prepaid subscription boxes are not custom-printed corporate boxes.For a monthly gift, choose a Butter Tart Gift Subscription or Cookie Gift Subscription. If you need logo cookies, branded insert...

Yes, but the rules depend on the subscription type. Recurring subscriptions on eligible individual product pages require a minimum 2-month commitment. Prepaid gift subscriptions are paid upfront for a 3- or 6-month term and renew automatically for another prepaid term unless cancelled before the ...

Each subscription order is connected to one recipient and shipping address. If you are sending subscriptions to multiple employees, clients or locations, place a separate subscription order for each recipient.For larger multi-recipient gifting programs, view our Corporate Catering & Gifts opt...

Yes. Our prepaid gift subscriptions can be used for employee, client and holiday gifting. Choose either a Butter Tart Gift Subscription or Cookie Gift Subscription.For larger one-time orders, multiple recipients, custom branding or event gifting, browse Corporate Catering & Gifts.

Our prepaid gift subscription pricing and any subscription savings are shown directly on the product pages. Current prepaid options are available for 3 or 6 months.See the current pricing for our Butter Tart Gift Subscription and Cookie Gift Subscription. For a large corporate gifting program, co...

We are not a nut-free facility. Some flavours contain peanuts or tree nuts, and cross-contamination may occur even when a selected flavour does not contain nuts as an ingredient.Please review the allergen information on the Butter Tart Gift Subscription or Cookie Gift Subscription page before ord...

An order confirmation and receipt are sent electronically after checkout. If you need a formal invoice or additional documentation for a business subscription order, email support@carlacookiebox.com with your order number.

Subscription treats are packed to protect freshness during delivery. Butter tarts are baked and shipped in individual baking tins, while cookies are individually vacuum-sealed. Shipping charges are calculated at checkout based on the destination and available service.Choose a Butter Tart Gift Sub...

How subscriptions work Subscriptions are automatically renewed according to your selected delivery interval and the products will be automatically delivered by the shop after each successful renewal. For example, if you started a monthly subscription, then the system will automatically charge yo...

Our prepaid gift subscriptions are available with 6, 12 or 24 treats per monthly delivery. Choose either butter tarts or cookies, then select the box size that works best for the recipient or team.View the current options for Butter Tart Gift Subscriptions or Cookie Gift Subscriptions.

We no longer have a separate corporate-only dessert subscription. Businesses can use the same prepaid gift subscription options available to all customers for employee, client or team gifting.Choose a Prepaid Butter Tart Gift Subscription or Prepaid Cookie Gift Subscription. For custom branding, ...

Our prepaid gift subscriptions are available in 3-month and 6-month terms and are paid upfront. They renew automatically for another prepaid term unless cancelled before the next renewal is processed.You can choose a Butter Tart Gift Subscription or Cookie Gift Subscription. Recurring subscriptio...

There is no separate corporate-only subscription box. For gift subscriptions, choose either butter tarts or cookies and select 6, 12 or 24 treats per monthly delivery. You can choose 1 to 3 flavours for the box.See the current options on the Butter Tart Gift Subscription or Cookie Gift Subscripti...

For help with a subscription order, email support@carlacookiebox.com or call 1-833-328-8278.To make available changes to an active subscription, use Manage My Subscription or access your Carla’s Cookie Box Account Dashboard.