How do subscriptions work?
We offer two types of subscriptions:
Recurring subscriptions: Available on select individual product pages. These renew automatically according to the subscription schedule selected at checkout and require a minimum commitment of 2 months.
Prepaid gift subscriptions: Purchased for a selected prepaid term. The full term is paid upfront, and the subscription renews for another prepaid term at the end of each term unless it is cancelled before the next renewal is processed.
You can access your account through the Carla’s Cookie Box Account Dashboard and manage an active subscription through Manage My Subscription.
Can I pause or cancel my subscription?
Recurring subscriptions require a minimum commitment of 2 months. After the minimum commitment has been completed, you can manage or cancel future renewals through Manage My Subscription.
Prepaid gift subscriptions renew at the end of each prepaid term unless they are cancelled before the next renewal is processed.
If you need help managing or cancelling a subscription, email support@carlacookiebox.com or call 1-833-328-8278.
Can I skip or reschedule an upcoming subscription order?
If skip or reschedule options are available for your subscription, you can manage them through Manage My Subscription before the next order is processed.
Please make any changes as early as possible. Once an upcoming subscription order has been processed or entered production, we may not be able to make changes.
Can I change my flavours?
Yes, where flavour selection is available for your subscription. Update your available flavour choices through Manage My Subscription before the next order is processed.
If you need help changing flavours for an upcoming order, email support@carlacookiebox.com or call 1-833-328-8278.
Can I change my shipping address?
Yes. Update your shipping information through Manage My Subscription before the next subscription order is processed.
Once an order has entered processing or has shipped, an address change may no longer be possible.
Can I add or change products in my subscription?
Available product changes depend on the subscription and the options shown in your subscription portal. Log in to Manage My Subscription to view the changes currently available for your subscription.
If the product you want cannot be added through the portal, email support@carlacookiebox.com or call 1-833-328-8278 for assistance.
What happens if my subscription payment cannot be processed?
If a renewal payment cannot be processed, you will receive an email with instructions for updating your payment method.
You can also log in to Manage My Subscription to review your subscription and payment information.
Orders cannot be prepared or shipped until the required subscription payment has been successfully processed.