Welcome to Carla’s Cookie Box Help Centre

• I just got my tracking number — does that mean my products were baked and shipped?
• Can I get my logo on cookies?
• Can I order online anytime?
• Can I use coupon codes on any order?
• Do you attend festivals outside the GTA?
• Do you have a minimum order?
• Do you have a physical store I can visit?

See all answers in General →

• I just got my tracking number — does that mean my products were baked and shipped?
• Are orders and shipping delayed during the busy season, like Christmas?
• Missing Items Policy
• Are shipping costs shown before I pay?
• Can I change my shipping date after ordering?
• Can I choose the courier?
• Can I pick up my order instead of shipping?

See all answers in Orders-Shipping →

• Are the butter tarts available in different flavours?
• Are your butter tarts made with corn syrup?
• Are your desserts nut-free?
• Can I remove the butter tarts from the tin?
• Can the 4-Box Deal have different varieties in each box?
• Do the butter tarts contain nuts?
• Do you make gluten-free desserts?

See all answers in Product-Info →

• Are your butter tarts freshly baked?
• Can I order custom butter tart boxes for events?
• Do butter tarts freeze well?
• Do you offer seasonal butter tart flavours?
• Do your butter tarts contain nuts?
• Do you use corn syrup in your butter tarts?
• How should I store butter tarts?

See all answers in Butter-Tarts →

• Are the cookies freshly baked?
• Are your cookies nut-free?
• Can I customize my cookie order?
• Can I include a personal message with cookies?
• Can I pick up cookies locally?
• Can I place a large or corporate cookie order?
• Do cookies freeze well?

See all answers in Cookies →

• Are invoices and receipts available?
• Can corporate orders be declined?
• Can I drop off stickers, notes, or printed materials?
• Can I mix different desserts in one order?
• Can we include a message or card in each box?
• Can we schedule recurring deliveries?
• Can you add our company logo or branding?

See all answers in Corporate-Catering →

• Can we choose flavours each cycle?
• Can we customize boxes with a message or logo?
• Can we pause or cancel the subscription?
• Can you ship to multiple locations?
• Do you offer bulk orders or holiday gifting?
• Do you offer discounts for corporate subscriptions?
• Do you offer nut-free options?

See all answers in Corporate-Subscription →

• Can desserts be individually wrapped?
• Can I include personal messages with gifts?
• Can I mix different desserts in one order?
• Can you add names, dates, or custom tags?
• Can you deliver directly to my venue or multiple addresses?
• Do you accommodate allergies or dietary restrictions?
• Do you cater weddings and showers?

See all answers in Personal-Catering →

• Are your products nut-free, gluten-free, or vegan?
• Can I change flavours each month?
• Can I change the shipping address mid-subscription?
• Can I choose different flavours for my box?
• Can I gift a subscription to someone in another province?
• Can I pause or skip a month?
• Can I pick up instead of shipping?

See all answers in Personal-Subscription →

• Are your wholesale products nut-free?
• Can I sell your products outside of Canada?
• Do you offer gluten-free or vegan wholesale products?
• Do you offer private label or custom branding for wholesale?
• Do you offer samples for wholesale clients?
• Do you offer volume discounts beyond wholesale pricing?
• Do you offer wholesale pricing?

See all answers in Wholesale →